Terms of service

Last updated 9 November 2026

1. Who we are

Slatehouse Studio is a trading name of a sole trader based in the United Kingdom. In these terms, “I”, “me” and “we” mean that person, and “you” means the person or business buying a service.

2. Services

I provide website design and development, custom software, technical consulting and website maintenance. All work is delivered remotely and digitally. No physical goods are sold.

3. Quotes and agreement

• Before any project starts you receive a written quote setting out the work, price, payment schedule and timeline.
• A contract is formed when you accept the quote in writing (email is fine) or pay the first invoice.
• Quotes are valid for 30 days.
• Work not described in the quote is quoted separately.

4. Prices and payment

• Prices are in GBP. I am not VAT registered, so no VAT is charged.
• Card payments are processed by Stripe. I never see or store your full card details.
• Website packages: 50% deposit before work starts and 50% before launch or handover.
• Custom software: paid in the milestones set out in your quote, each invoiced when it starts.
• Consulting and project reviews: paid in full when booked.
• Care plan: billed monthly in advance on a rolling basis until cancelled.
• Invoices are due within 7 days. Work may be paused while a payment is overdue.

5. What I need from you

Content (text, images and logos), access to the accounts the work needs, and feedback within a reasonable time. If a project is paused for more than 30 days while waiting on you, I may reschedule it and the original timeline will no longer apply.

6. Timelines

Timelines are good-faith estimates. You get a progress update every week, and I'll tell you about any delay as soon as I know about it.

7. Changes and revisions

Each package includes the number of revision rounds listed on the pricing page. Extra revisions or features are charged at £55 per hour, and you get an estimate before any of that work begins.

8. Ownership

Once you've paid in full, you own the website or software, including the source code and design files. Third-party components such as open-source libraries, fonts, stock images and plugins remain under their own licences. I may show the work in my portfolio unless you ask me not to.

9. Third-party services

Unless we agree otherwise, accounts for hosting, domains and payment providers are held in your name and you pay their fees directly. I'm not responsible for outages or changes made by those providers.

10. Fixes after launch

For 30 days after launch I'll fix, free of charge, any bug that stops the work from doing what the quote describes. This doesn't cover new features, changes made to the code by you or anyone else, or problems caused by third-party services.

11. Liability

• I carry out all work with reasonable care and skill.
• My total liability for a project is limited to the amount you paid for it.
• I'm not liable for indirect losses such as lost profit or lost data.
• Nothing in these terms limits liability that cannot legally be limited, or your statutory rights as a consumer.

12. Cancellation and refunds

Cancellations and refunds are covered by the refunds and cancellations policy, which forms part of these terms.

13. Personal data

Your personal data is handled as described in the privacy policy.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living elsewhere in the UK or in the EU, you keep the mandatory protections of the law where you live.

15. Contact

Questions or complaints can be sent to:

Slatehouse Studio
Email: slatehousestudio@hotmail.com
Phone: +44 7838 421326